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InnoBlue Labs InnoBlue Labs

  • Home
  • About
    • Who we are and what we do
  • Our Method
    • Approach and tools
  • Our Expertise
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Sloven

Monthy Archives June 2015:


HOW TO MEASURE YOUR CUSTOMER-CENTRICITY
15 Jun

HOW TO MEASURE YOUR CUSTOMER-CENTRICITY

  • June 15, 2015
  • Events & Posts
  • buyer experience cycle, buyer utility map, customer satisfaction, customer's point of view, customer-centricity, customer-experience, heuristic review, human-centred design, organization, pain-points, silo-effect, system usability scale, usability, usability test, user experience, user-friendly, utility drivers

That of customer-centricity is no longer a new topic for business people.

Everyone will agree that successful products and services are those designed by assuming the customer’s point of view. However, when it’s time to measure your customer-centricity, how do you behave?

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Recent posts

  • INNOBLUE LABS WITH CSE AT PAYVOLUTION [9,10,11 November]
  • VIVI: DESIGNING A NEW BATHROOM EXPERIENCE
  • LEADERSHIP MATTERS. ITALIANS (WANT TO) DO IT BETTER!
  • LEAD WITHOUT A TITLE™ IN ITALY: LET’S KEEP ON SPREADING ROBIN SHARMA’S MESSAGE!
  • LEADERSHIP IN TODAY’S WORLD, DO WE STILL NEED TITLES TO LEAD?

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    About us

    We are a team of consultants and trainers in Strategic Innovation, Design Thinking and Change Management.

    Via D. Sansotta, 97- 00144 Rome
    info@innobluelabs.com

    Recent Posts

    • INNOBLUE LABS WITH CSE AT PAYVOLUTION [9,10,11 November]Nov 8, 2016
    • VIVI: DESIGNING A NEW BATHROOM EXPERIENCEOct 25, 2016
    • LEAD WITHOUT A TITLE ITALY: SAVE THE NEW DATE IN ROME!Oct 13, 2016