HOW TO MEASURE YOUR CUSTOMER-CENTRICITY
- June 15, 2015
- Events & Posts
- buyer experience cycle, buyer utility map, customer satisfaction, customer's point of view, customer-centricity, customer-experience, heuristic review, human-centred design, organization, pain-points, silo-effect, system usability scale, usability, usability test, user experience, user-friendly, utility drivers
That of customer-centricity is no longer a new topic for business people.
Everyone will agree that successful products and services are those designed by assuming the customer’s point of view. However, when it’s time to measure your customer-centricity, how do you behave?